Pipes can break over time due to age or damage, which is why it is important to only use your home’s plumbing for what it’s designed to do. Encroaching tree roots or foreign objects washed into drains during storms can also damage pipes, causing them to break.
If you think a pipe may have burst or broken, you should call a plumber with experience dealing with bust or broken pipes. We have the years of experience needed to resolve burst/broken pipe issues and minimise the damage to your home as well as halting any inconvenience in its tracks.
Our value is second to none, and our first-rate tools and equipment ensure we can repair any damage to your home’s infrastructure as quickly as possible.
Here we’ll list a few potential solutions which might solve your problems with burst pipes. Remember, it is always better to act sooner rather than later when it comes to plumbing infrastructure damage or maintenance.

1. Leaks around your premises

If you notice any leaks or water gathering around your property, and you suspect that it may be coming from your pipes or plumbing system, it is vital that you arrange to have your system inspected by a professional so that any needed repairs can be carried out. A leaking pipe can be a sign that there is a larger problem at hand, such as old pipes or stress from high water pressure. Resolving the issue as soon as you find it will probably save you a considerable amount of money that you would otherwise lose to water bills and damage caused by flooding in the event that the pipe bursts. We can inspect your plumbing system and diagnose any problems. If you have noticed leaks, we can determine their cause and repair them with our skills and equipment. As soon as you notice any leaks and have contacted a professional, you should check your emergency damage insurance policy and begin taking notes and taking photographs. You may be able to claim for the costs of repair, and if the problem escalates into a burst or broken pipe you will need this information to ensure you are compensated. You can look us up on the approved plumbers list and make a note of this to show your insurer.
Quotes, appointments, and consultations
Once you contact our general plumbing service to report a leak, our team will ask you a few questions to learn about the problem and inform you of any services that you may require. This ensures that our team can explain the entire process to you, step by step, so that you know exactly what you are dealing with as well as any costs involved.
Once we arrive at your property, we may need to do some digging or excavation to track your pipe system and identify any problems. We will inform you of this over the phone, and assure you that we always work in a way which minimises any surface damage. Once we’ve carried out our work, we always resurface any affected areas using the same material that we excavated to leave your property in top condition. When we arrive at your property, our technicians will walk you through the entire process and make sure that you are well aware of everything we will need to do to fix your problem.

1. Turning the water off and on

If you have noticed a significant leak at your premises, it is advisable to turn the main water supply off to minimise damage until we arrive to fix the problem. This will minimise any damage to your property.
You will need to locate the inside stop valve which moderates the incoming water supply. This is usually located near your front door, or near the cold water tap for the kitchen as this is often the first place that water enters your system. Simply turn the inside stop valve clockwise to shut off the water supply, do this as required until we arrive.
If you cannot locate the inside stop valve, or it is not working properly, read on to learn about some possible solutions.
The external stop valve
This is another water supply control valve which is also known as a stopcock. If you are having problems using or locating the inside stop valve, the stopcock may be used to shut off the water supply to your property. The stopcock is usually located near the boundary of your property, or adjacent to the water meter if you have one. As with the inside stop valve, turn the stopcock clockwise to switch off the water supply.
Some properties do not have their own stopcock, and you may share one with neighbours. This can be a problem, as turning it off will also turn off your neighbour’s supply.

1. Repairing leaks

This can be a difficult task, especially if the problem originates outside your property. If this is the case, we will contact your municipal water authority and work alongside them to repair the problem.
Planning and diagnosis
This is the first step towards repairing a leaking or broken pipe, as work cannot be carried out until the affected system is thoroughly inspected for damage and underlying structural or pressure problems. If your problem is found to have originated outside your property, we will contact any other affected properties and inform them of our work. If we need to work outside your property, we will obtain permission from neighbours and local authorities.
Repairing the leak and restoring the worksite
Once we have permission to begin work, we will start repairs immediately. Once they are completed, we will restore the water supply and begin resurfacing any excavated areas. If we are working with local authorities, we may need to come back later so that we can work with their supervision.

1.Dealing with leaks

We consider leaks, burst and broken pipes to be the most important plumbing problems we deal with due to the extensive damage and inconvenience they can cause our clients. As a result, they are a high priority job for us. If you contact us about a leak, damaged pipes, or a burst, we will endeavour to reach you as soon as we can to begin work on your system.
If you live in an area where it is cold during winter with temperatures regularly dropping below five degrees, you need to be particularly vigilant as this is one of the main risk factors for leaking or burst pipes.
Always keep an eye out for leaks, and if you spot even the smallest leak, please contact us immediately so that we can arrange to inspect your system for any underlying problems and begin to repair the damage. We have over 15 years experience dealing with these problems and pride ourselves on our response times and cost effective services. If you notice a leak after hours, or are confronted with a burst pipe, our 24 hour emergency plumbing team will be with you as soon as possible to repair the problem. Remember to switch off the water supply if you notice a burst or heavily leaking pipe. With all this in mind, you stand a much better chance of minimising damage to your property and halting the inconvenience to you, your family, or your customers. So call us to today to find out how we can help you with leaks, broken, or burst pipes in Melbourne.